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One evening, a man purchased a TV set from an electronics store. Less than 5 minutes after removing it from the box, the television ceased to function. Immediately, he called the shop’s help desk to alert them of the problem and determine whether or not there was still enough time left to exchange the set that same night.
He began to explain his situation to the representative, “…I had set the TV on the stand, plugged it in, and seconds after I pressed the power button, the picture disappeared and smoke poured out from the cabinet.
The representative responded with, “Have you tried changing the channel?”